Operations · We're hiring

Senior Customer Success Manager

£55k–£60k

We're Payaca, the operating system for clean-energy installers. We're looking for a Senior Customer Success Manager to own a book of the businesses installing solar, heat pumps, battery storage and EV chargers across the UK and US, and to keep them efficient, scaling and successful from their first onboarding call through to renewal.

Bristol, UKOn SiteFull Time
Apply now

About Payaca

Payaca is the operating system for clean-energy installers, the businesses putting solar, heat pumps, battery storage and EV chargers on homes and businesses across the UK and US. We bring quoting, scheduling, job management, invoicing and compliance into one place built for how these companies actually work.

These are growing businesses that have outgrown spreadsheets and generic trade software. We give them tools designed for their world, so they can win more work, run more efficiently, and scale.

Clean energy is being installed faster than ever, and the installers doing that work are at the centre of it. The better they run, the faster it happens.

About the role

You'll own roughly half of our live customer book: solar, heat pump, battery and EV-charger install businesses across the UK and US, across the whole lifecycle from onboarding and data migration to training, day-to-day in-life support, renewals, and spotting and landing upgrades. You'll be senior enough to be the trusted point of contact for our larger and franchise customers. You'll report directly to our CEO and work to the customer playbook owned by our Head of Customer Operations. We're a small team with no account-management layer above you, so you'll have real ownership of your customers and the freedom to decide how best to keep them successful.

What you'll do

Onboard new customers: implementation, data migration, and hands-on training that gets their team live and confident
Own the ongoing relationship: adoption, in-life support, and being the person your customers call
Own renewals across your book, and proactively surface and close upgrades and expansion
Be the senior point of contact for a larger or enterprise-franchise account when needed
Keep account health and notes current so the whole team has the full picture
Feed real customer insight back into product

Requirements

  • 4+ years in Customer Success, Account Management, or onboarding/implementation in B2B SaaS
  • A track record of owning a book of accounts through renewal and expansion, not just support
  • Confident as the senior face to larger customers, and calm with escalations
  • Technically confident, able to learn a deep product fast and train others on it
  • Excellent written and verbal communication
  • You actively use AI tools in your day-to-day work and are keen to push them further; it's central to how we operate
  • UK-based and able to work from our central Bristol office

Nice to have

  • Clean energy, trades, or field-service / vertical-SaaS background
  • Experience supporting US as well as UK customers, with some timezone flexibility
  • CRM data-migration experience

How we work

We're an office-first team based in central Bristol. After morning standups, most days are clear for focus time, and we keep meetings to a minimum so you can do deep work.

AI is not a side project here, it is how we work. We've built an organisation of AI agents that runs alongside the human team. They sync our data, handle the tedious updates that used to eat whole afternoons, surface what actually needs a human, and even coach us with feedback on our own work. The result is that you spend your time on the things that genuinely need you, not on admin a machine should be doing.

You'll be expected to use these tools every day, to lean on them hard, push their limits, and help us find the next thing they can take off our plates. We're genuinely at the edge of AI tooling adoption and we move fast. If that excites you, you'll love it here. If the idea of working this closely with AI makes you uncomfortable, this honestly isn't the place for you, and that's okay.

We're a small team, so you'll have real ownership of your work and the freedom and responsibility to make the key decisions yourself.

We value diverse perspectives and encourage you to apply even if you don't tick every box.

Benefits

33 days holiday (including bank holidays)
Free breakfast and snacks, a chest freezer full of ice cream for the summer, team lunches, and away trips
Cycle-to-work scheme
Flexibility when needed

Interview process

  1. 1

    Meet the team (30-minute interview)

    An informal chat to assess general compatibility and give you a chance to ask us questions.

  2. 2

    Practical scenario (~1 hour + discussion)

    We'll give you a realistic customer situation, such as a renewal at risk or an onboarding to plan, and talk through how you'd approach it.

  3. 3

    Final interview with the CEO

    How you'd run your book day to day, and values fit.

Apply for this role

Fill out the form below and we'll be in touch.