Customer success stories

From national franchise networks to growing regional install businesses, see how clean tech businesses run their operations on Payaca.

Heat pumps, solar and multi-technology retrofit · 20–30 people · Moved from Pipedrive and Commusoft

Better Planet

A multi-technology install business ran sales in Pipedrive and the field in Commusoft. Ten months on, leads, quotes, installs, compliance checks and invoices all run through Payaca.

6 weeks

Switched over in

72

Live automations

5,700+

Automation runs

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“The whole team's enjoying using the system.”
Jack Larsson

Jack Larsson

Director, Better Planet

Solar, batteries, heat pumps and insulation · 80–100 users · Moved from Helios and spreadsheets

A large Scottish solar and heat pump business

A large Scottish install business moved its whole operation off Helios and a stack of spreadsheets in five weeks. Four months on, more than 80 people run leads, sales, scheduling and invoicing in Payaca.

5 weeks

Signed to live

80–100

People in Payaca

20,000+

Automated actions

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“Every Monday I come in and I ask Dave what's been sold in the last 10 days.”

Operations lead

Solar and heat pump business, Scotland

Boilers, heat pumps and solar · Moved from Surefire

Guscott Heating Services

A Kent heating business moving into heat pumps and solar put off changing CRM for six months. Its founder says the wait held the whole company back, and the switch paid off within a couple of months.

6 months

Lost putting off the switch

2 months

To see the benefits

1 system

For sales, scheduling and reporting

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“We delayed moving CRM for about six months, and it held our journey back. I wish I'd pulled the trigger sooner.”
Harland Guscott

Harland Guscott

Founder, Guscott Heating Services

Energy supplier · 16 franchises

OVO Solar & Heating

OVO Energy launched a national solar and heating franchise network in 2025. Rather than build the platform to run it, they bought one, and their CTO explains why that was never a close call.

16

Franchises on one system

1

View of the whole network

Bought

CRM, pipelines and quoting

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“There was nobody we could see in the market that offered a tenth of what Payaca did within the renewable energy space.”
Andy Sellick

Andy Sellick

CTO, OVO Solar & Heating

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