Guscott Heating Services
Heating & Renewables · 5+ engineers · Kent, UK
Smoothest
Migration
data migration experience
2 months
Time to value
to see real benefits
1
Platform
single source of truth
“We've always needed different sources for different reporting. We really want everything in one place - and that's exactly what Payaca gives us.”
Harland Guscott
Director, Guscott Heating Services
Background
Guscott Heating Services is a specialist boiler and air source heat pump contractor operating in Kent and the South East of England. The company focuses on higher efficiency systems including boilers, heat pumps, and solar installations with a strong emphasis on customer service.
The Challenge
When Guscott Heating Services pivoted toward renewable energy, their existing CRM lacked the renewable-specific functionality they needed. With no support for heat pumps, solar, or DNO applications, and poor pipeline management, Harland knew a change was essential - but previous difficult migrations made him hesitant.
Why Payaca
Key things for Harland were integration with AI, renewables alignment with their vision, and ensuring the platform would continuously improve. After delaying the switch for six months - which he says 'halted our journey' - he made the move and hasn't looked back.
“It's always difficult to migrate your data. Payaca was always there when we needed help. The best experience we've had migrating data so far.”
On data migration
“My favorite features are how quickly we can build a quote. We can build quotes really quickly, standardise the templates.”
On quoting
“The pipelines are really good. You can keep track of things. It's well organised that I can jump in, know where things are at.”
On pipeline management
“The automations to follow up people - when you move someone into a pipeline, haven't been able to contact them, it does it automatically.”
On automation
“I wish I pulled the trigger sooner.”
On switching to Payaca
The Solution
Payaca provided renewable-specific tools including DNO applications, heat pump forms, and Spruce integration, alongside fast quoting with templates, clear pipeline visibility, and automated follow-ups. The migration was the smoothest they'd experienced.
Key Features Used
- Fast quoting with standardised templates
- Pipeline visibility and job tracking
- Automated follow-ups and scheduling
- DNO applications
- Heat pump-specific forms
- Spruce integration
- AI support widget
The Results
Since implementing Payaca, Guscott Heating Services has seen significant improvements across their operations:
- Smoothest migration - data migration experience
- 2 months time to value - to see real benefits
- 1 platform - single source of truth
Looking Ahead
Harland recommends Payaca particularly for companies with five or six engineers and above, noting the value of standardisation for suppliers, purchase orders, and reporting. His advice: align with your vision for the future and don't hesitate - hesitation costs money.
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