Blog
Why in-house and bespoke CRMs don't survive growth (UK installer playbook)
Mid-sized UK installers spend two engineers a year maintaining a bespoke CRM that handles maybe 60% of the workflow. The other 40% is on spreadsheets. Here's what's actually being paid for, and why the build never catches up to MCS, DNO and BUS V5.
Matt Franklin
27 May 2026